In ER 11 hours. They focused on one issue and one issue only, which they felt was an immediate need, though one specialist told me the two other symptoms had nothing to do with the other. The attending doctor to ER told me it had everything to do with the problem they were ""treating"" me for. The staff was rude, lacked compassion, and bedside manner. Some staff that I've had to deal with because I filed a formal complaint can't comprehend or speak English. There was a discrepancy in how to take a certain medication that I still can't get answered not to mention the side effects they don't tell you about. I looked it up myself. The attending doctor condoned the behavior of his staff and told me how wonderful they are. That also included a phlebotomist (in any other place would have been retrained and reminded on how to draw blood) who didn't listen to someone who told her about small veins. That should have been a clue to use a butterfly needle but no, not her. She used a regular needle and didn't stick it properly so it didn't draw out the blood. When she was reminded that the person had mentioned the small veins, she finally used a butterfly. Aside from that, when I didn't hit registration fast enough they had called someone else and I was told to sit down. Yet, two people were allowed to stand right in back of me through the registration process. These two people just happened to be of the same culture of the registration employee. Some immediate need? The employees of the clinic called about a week and a day later and said they had an appointment for January 20th -- Yeah some immediate need my you know what. They overbooked the clinic (so how is that the patient's fault?) but doing a little foot stomping and threatening to go to the press and the Board of Supervisors, they made the appointment for November 18th. Again, some immediate need yeah right.
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