I brought a pair of dearly loved sandals in to get them repaired because I couldn't find anything to replace them that I liked as much. They were leather and the surface where my foot rested was worn through. I was appalled that the repair would cost $45 when they were originally $40 sandals. But I got them on vacation in Florida and I thought that I would have paid that much for new sandals and this way I was keeping them out of a landfill.
They were repaired to my satisfaction, however a week later the strap pulled away from the new base that had been repaired, this was a new problem. I immediately brought them in and showed him to see what he would say. He shrugged and said ""it's old leather"" and said he would charge me $10 more to fix it. (It would take about 3 stitches.)
Now, maybe the problem was due to old leather, maybe to his inefficient stitching when he reattached the older leather to the new surface. But his manner was offensive and rude. When I already paid him an exorbitant price there was no need to be offensive and act like I was the crazy one and it wasn't his problem. In an age where shoe repair is a dying art and repair shops are closing everywhere (this was the 4th one I tried to go to, the 1st 3 I knew about were closed) GOOD CUSTOMER SERVICE should be a priority. It would have taken him a couple of minutes to stitch it together and send me on my way with a smile.
Unfortunately, I will not be returning to this place. My daughter needs a zipper replaced in a pair of boots...anyone have a recommendation for somewhere I should go in the northwest metro?? This place is too far from my house and too rude to patronize anymore.
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