I was a guest at the Ritz-Grande Lakes in Orlando during Oct 2010. During that time I visited the Spa and had a facial which was WONDERFUL and I highly recommend. However, I also had a mani/pedi treatment. I noticed that the utensils and tools were just laying on a white towel and when given the pedicure she did not clean the foot tub. I thought maybe it had already been clean. Once I returned home I noticed a few weeks later I had toe fungus. I have never had fungus before and where I go in the Dallas area all tools come out of a bag that they are stored in once sterilized. I am confident I picked up the fungs at the Ritz. I have been fighting this fungus for months and its not fun. I called the Ritz and complained. I was told I would hear back what they are doing to correct their procedures in the Spa, but never heard a word back. While visting the Spa they were short handed and I have a feeling, the sterilizing of tools was not taken care of. They told me they always run with just a few employees so that they have work but the customer is the one suffering.
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