I was a loyal customer at Keith's for 15 years. I now live 1.5 hours away but would still drive there to buy because of price, selection, and I did like Keith. I always saw firsthand how bad the customer service was but when the stars aligned and one could get some attention, especially from keith, it was good. I was aware that other gun shops would actually be cheaper on a gun I was interested in, but I remained loyal. I bought and consigned a lot of guns at Keiths.
This last June I saw Keith at the gun show and offered a trade deal, he countered a little lower than I wanted. I said I wanted to think about it. I returned 30 minutes later to do the deal but he then he refused to do it. He said he had ""always been fair to you, but you walked off."" He then went on to condescendingly lecture how I should have taken the deal at the moment, how he had always been fair to me, and he wasn't going to do the deal because I had decided to think about it. That was the best reason he offered. I was stunned he would treat anyone like that let alone a customer. I walked off but came back ten minutes later and patiently waited for keith to tell him I was disappointed with his attitude and that it was a blow to my loyalty to him as a customer. I even told staff I was waiting for keith and they would pass it on to him. He walked passed me more times than I could count and intentionally ignored me. I waited 15 minutes to no avail. I determined never to buy a gun from that man again.
I went from the show straight to Northwest Armory (who I used to think did'nt cut the mustard compared to keiths) They gave me a better trade offer than keiths did for the gun I was looking at. I also bought a second gun from them that day. Since then I have bought a third gun as well as accessories. I have found a place that has great service, matches and often beats keiths on prices, and is not staffed by arrogant fools.
Stick with Keiths to see the most selection in one place, but there are other cheaper stores with a whole lot less stupidity involved. What I learned from all this is a store goes bad from the top down!
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