I highly recommend looking elsewhere for a landlord. Don't be fooled by their initial kindness and seeming ability to do the best they can for you once you are their tenant. Their staff is kind but kindness doesn't get things done.
We were told our apartment would be ready by the time we returned and the lease began. Those hopes were shot down pretty quickly. There were about 15 maintenance issues, some of which were never fixed and one of which I had to fix on my own. Ever had a sliding bathroom door that doesn't lock? Yeah, had someone walk in on me as I was toweling off after a shower.
The reason for their inability to fix things is that the office holds back maintenance requests for about 2 weeks and then throws them all on their maintenance staff which backs them up about another 2 weeks because the maintenance staff has to deal with them. The only way to get anything done is to go into the office multiple times and get a little pissy.
On top of that I'm having issues with them months after we've left, which I'm not going to get into.
The only good thing I have to say is their maintenance staff is nice and helpful. It's too bad the office makes them look bad. So keep that in consideration when making your apartment renting choices.
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