Okay, so lets start from the beginning. I rented my first place with clachan properties my sophomore year at VCU. Keep in mind this is the case for the majority of the tenants they deal with. With that being said, they treat you as a child not a client and often weren't responsive when i called in reference to the number things that were comedically done, which led to them falling apart. At one point i was locked inside my apartment and when i called ""Emergency Maintenance"" they asked if i could climb out one of my windows on the second floor, so that he didn't have to drive all the way out there. This was all during the time i was waiting for them to come put a lock/ latch on my window to keep it closed. However, things seemed to be changing pace when it came time for releasing. The office people we're nicer and that may have been because i hadn't had any work orders in a month or so. Moving forward, the time came to decide whether we were staying or leaving, which the letter notifying us that the rent increase was nearly $200.00 /mo made our mind up. Being extremely naive and having little to no experience dealing with rental companies, i decided to move into a bigger apartment at another property of theirs, thinking it was better. Unfortunately, i was sadly mistaken when i found out there was a gentleman trafficking drugs from the apartment above me. When this occurred, and after several things were stolen by the plethora of cliental he had coming in and out of the building at all hours of the night, i brought this to their attention and they assured me something would be done about it. Also, keep in mind that the ""security doors"" they claim to have didn't work for 6 months and when it did the guy upstairs gave the code to every person he knew. So, to no surprise to me, nothing was done about. In fact i was told by another tenant that one of their employees actually smoked in from of them while on a walk through. Needless to say they still have that tenant there, i am assuming they just did not want to loose the consistent rent payments via who knows where and did not want to have to find another tenant for that property. Nonetheless, save yourself time, a headache, safety, and money and do not rent from them. Your better off finding another rental place such as 8-1/2 canal apartments or the monroe park tower apartments both have great views !!! Good luck and beware -
Pros: All untilites included thats about it
Cons: Everything else ... management, maintenence ect.