Wish I could put 0 stars. We had K&M Steam Cleaners come to clean our carpet and recliners. I really wish we'd gone with someone else.
If you have bur bur do not call these guys. They do not know how to take the extra time needed to properly remove dirt and stains from bur bur carpet.
I also wasn't happy that they treated the entire carpet with chemicals first. I can see using chemicals in small areas for tough stains, but I have kids and I'd rather not have chemicals all over my carpet. That's not the type of cleaning that I would expect from a steam cleaning carpet company.
One of the reps mentioned that some of their trucks only have a 10 gallon water heater in them. This is much less than other companies and doesn't provide the steam needed for proper cleaning. As soon as the steam's gone, your just getting room or ground temperature tap water.
The carpet looked cleaner when they left than when they arrived. However, within an hour, without any walking on the carpet, the stains and darker areas in the high traffic areas came back. We called them back and they cleaned it again. The second time it was the same thing, although this time I noticed the stains before they even left. They didn't do any extra cleaning in the high traffic areas.
They came back a third time and did what they could, but our high traffic areas still looked bad. We finally saw a noticeable difference and real cleaning on our carpet when we had another company come. There was a huge difference between the cleaning from K&M and the other company.
I'll never deal with these guys again.
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