While I am sad to report this review, I feel it is necessary for others to know about our experience. Let me say first that the customer service from Ken the manager & Jimmy the server were impeckable. That being said, it had to be! We had an extremely large group with us on our trip 1/21/11-1/23/11 and before arriving, we checked reviews. We were very concerned when we saw a number about bed bugs. When calling and speaking to management about our concerns we were assured on the first phone call that in the five years she was there, they had never had an issue. On the second phone call, we were advised that they have not had an incident in 3 years. I called while posting this review & spoke with Beverly to find out how honest they would be knowing there was a recent incident, and she stated "I will not lie to you, there have been claims recently. We are in Columbus & they are everywhere. The health department came & said that they do not have them." On that note, one of our guests was moved at 4:30am after noticing bed bugs in their bed. They put them in a cup for management to see & the room was of course comped.
The next day while swimming with our children in the kids pool, myself & my friend noticed something in the water that looked like a dead cockroach. When we showed the lifegaurd, she simply splashed it away & said that they sometimes come in because of the cold. When we moved to the other slide away from that area, there were a number more cockroaches at the bottom of the slide coming from underneath!!!!!!!
Management again was of notified, but we are unsure of the outcome.
more