I resided in one of Emerald's apartments for 3.5 years. I would have given them positive reviews while living there. They were attentive for the most part if I needed a repair...most of the time anyway. And the property manager was helpful, when she was home, which honestly was somewhat rare. But the move out process has been a nightmare so far. I paid $350 non-refundable deposit for cleaning and $400 refundable. When I finally received my refund check after moving out (which they sent to my apartment address btw, not my new address as listed on the move out form so it took about 45 days to receive it) they had deducted $137 from the $400 for additional maintenance and cleaning on top of the $350 nonrefundable deposit!! And the deductions they are charging me for are items that were either broken when I moved in or things that were not broken at all when I moved out! The place had enough damages when I moved in that I wrote a two page letter on top of my standard move in damages form to note all of the issues.... I had the property manager walk through with me to let me know if there was anything I missed that needed fixed/replaced/cleaned when I moved out. and she stated I actually left the place in better condition than when I got it because we resealed the sinks and windows, patched all the nail holes in the walls and fixed the moulding.
I have faxed and mailed two dispute letters to Emerald and have yet to receive a response. Communication is a HUGE issue with Emerald. They have NEVER returned a single phone call, even while I was a tenant.
On top of all of this, while I was a tenant the satellite tv service, that was part of my rent, stopped working for almost a month. Emerald couldn't figure it out, Direct TV said service was still connected to the complex so they had no answers. Emerald said tenants would get a credit for the time the service was out once it was fixed....I should also add that they were planning on cutting the service at the end of the year anyway and making everyone switch to paying themselves for Comcast....
Conveniently my boyfriend is a satellite technician! He looked at the boxes on all of the buildings and someone had disconnected most of them which made the satellite not work...He fixed it and was told that he would be compensated for saving Emerald money and hassle from more complaints...yet that has yet to happen also...So here I am, waiting for a response from Emerald on my refund, satellite credit, and compensation for fixing the satellite… If I don't hear something soon then it may be on to small claims court!
On a side note I concur with all of the other negative reviews of the receptionist! She has been TERRIBLE to work with! Very rude, fake, and almost seems annoyed at having to actually do her job! I will say she is good at offering to take a message....but the messages never get a response…
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