This was by far the worst experience I have ever had with a company.
I purchased a groupon and I called to clarify terms of the groupon before purchase with a secretary at the Roswell Rd Location. When I showed up to my appointment I was told that I was misinformed. So I wasted $250.00 on these groupons due to THEIR miscommunication.
I called the manager, Dunia, who was very polite on the phone and told me she would ""work something out"" as it was not my fault and that she would call me back in 24 hrs.
Five weeks, two emails, four phone messages, and numerous unanswered calls later she still has not called me back. The office manager, Essence, told me that she would be sure to call me back ""that day"" on two separate occasions. I was not called back.
Needless to say I am out $250.00 but the customer service and business ethics and practice at this office were TERRIBLE.
I am really a polite and tolerant person but I really and truly cannot believe how poorly managed this office is.
UPDATE: Dunia DID call me back today and she apologized for what happened.I am happy she apologized. However she did not offer to fix the false information I was given to make it right.
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