been dealing with them for 6yrs, only because I have to because they put in my furnace and I have complete coverage for another 3yrs. Initially they ruined my bathroom floor, I was unable to get enough money back from them to replace it, so the holes are still there to remind me of the mistake I made hiring them to begin with. They have already overcharged me for work NOT done last year, I did receive part of it back, the rest I assume is a loss. I complained so they will give me a free furnace cleaning, which isn't free because I paid last year and they never did the work.. I have been rescheduled 3times for my FREE cleaning then finally came, they apparently don't have enough people that work on the oil furnace they put in for me, along with not enough equipment for use by the ones who do know how to service it. The office ladies always terse and annoyed and make you feel like you made the mistake and annoyed them when you called and yes I did make the mistake, I hired them...they came, they cleaned, they complained, they left a large pile of oil and grease debris outside my basement door, right where you walk to reach the hose, so now we have to jump over it not to track oil everywhere.. what a loser company, all about the bottom line MONEY, not customers. They are one of the only companies who can service me, so I guess I am stuck! argh..too bad there isn't a lower score...
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