You hear of horrible veterinarians who will try to take advantage of the scared ignorant owner and their sick pet. You hear of veterinarians who care more about their bottom line than what comes out of your dog's bottom.
This is not the case at this vet clinic! I have seen all 3 doctors with my pets, and I can say, without any question, these are the most caring and honest vets I have ever taken my guys to - even the most cynical pet owner can trust them.
The staff is just as equally kind, I have never experienced such excellent customer service from a health care institute, even human ones.
I brought my old lady in, who was experiencing troubled breathing, and fainting episodes. Dr. Leiman saw us, and went through a series of tests, and took the time to explain everything to me. He made a referral to a great cardiologist, and now I can honestly say her quality of life has increased ten fold.
I will be honest, it has cost me quite a bit, but it really is worth it when my dog no longer has to wake up in the middle of the night because she can't breathe, and that she can actually enjoy a walk longer than 10 minutes long without difficulty.
A miscommunication happened, and I came in for an echocardiogram on a day it couldn't be done because Northside hadn't scheduled it in advance. Dr Eisner was extremely apologetic and gave me a free product for her heart as compensation for my trouble. She also spent a good while explaining to me why I should alter what I feed my dog to help her heart- apparently increasing the fat in her diet will be very good for her.
I feel that at any other facility, I would have gotten an apology at best and that's it.
I cannot recommend this facility highly enough.
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