DIM SUM, which means ""small heart, "" is at the heart of this review.
My mother, my teen son and I were having dim sum at about 10:30 AM on Sat, Sept. 4, 2010. Suddenly, my son developed hives all over his face and neck. We assumed that it was something that he ate (he hadn't eaten anything that day until the restaurant). I rushed him to a drugstore for benadryl. After taking it, we returned to the restaurant. I approached the owner--he is the one who stands at the cashier area--and told him I'm a frequent visitor to his restaurant. I told him what happened and asked him about the ingredients because it would be good to have some idea of the allergen, e.g. was it the shrimp, do they use oyster sauce, do they put crab meat in some of the diim sum items? He seemed put off but answered my questions. He didn't ask exactly which dishes we ordered, which could easily be done by checking our bill. (I had to ask him to look at our bill to see what dishes we ate.) I was shocked that he never expressed any concern about my son, and even though I asked him to talk with him directly about what he might've eaten (my son was sitting with my mother in a booth), he refused to leave the cashier area. He said, ""he can come to talk to me.""
He didn't show a shred of concern about the health and welfare of a customer. We will never return to this restaurant and I will be sure to share this story with friends and colleagues. The literal translation of dim sum is ""small heart."" In this case, they demonstrated their lack of any heart at all.
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