I used them to look at a gas stove. The service guy was on time and very nice. However, the guy could not pull out the stove by himself and asked me to help even though I was clearly pregnant. I helped him because he was hitting my new cabinets by trying to move the stove. I was also told that the service call would be $29.95 and then there would be labor and part charges in addition if needed. It turned out that my stove was not the problem but the connection was bad and he could not help me but still charged me $80.08. I called the office several times speaking to several different people promising me a call back from the person in charge of refunds. I spoke to one person who agreed I was charged too much and deserved a refund but still no one returned my calls. I will never recommend Appliance Service By Paul to anyone.
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