Horrible! I own a home in Richmond Hill which I rent out and reside in Cumming Ga. First I called Sunbelt Utilities and told them I was moving and had a tenant moving in the home to cut the water off Aug 6th. Without notice they turned the water off 2 days before and reused to turn the water back on for the new tenant until my bill was paid in full. When I spoke with Bill Kelly the owner he told he was just an employee and that he could not change anything...There was nothing to change except better communication from his office! So I called back his office only to be told he was the owner and decided what he could and could not do. So a month later I receive a phone call from my tenant explaining their water was shut off because of a banking error on my banks behalf. Not once did anyone from there office call me until after turning off their water. UGH! So now my tenants who have a contract with this company have no water because of an error on my banks behalf ?!?! REALLY? Is this how you run a business? When I contacted Bill Kelly he was nice enough to tell me that he received this information Monday and waited for me to call him to correct this matter before he disconnected the house. The house in which the new tenants have a contract with not I. How am I to know there was an issue unless my bank or his company contacted me. My bank corrected the issue on their end. I just wish this company was a little more ethical and ran like a normal business. I am contacting my attorney in the morning and plan on filing a civil suite against them. Horrible service!!!!!!!!!!!! The bad thing is there is no where else to get water from in the area because it is a private well. I will also be contacting the better business bureau and the Mayor of my city. I am sure something can be done somewhere.
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