I called to make an appointment for a Brazilian keratin treatment to tame my frizzy curly hair. the receptionist asked that I first come in for a consultation, which i did and was told by Merryl i was the perfect candidate. I had the treatment done by Merryl, who when i got there told me she needs to do a different treatment then the one she original thought would work. after spending $300.00 for the treatment, $40.00 for special shampoo and $60.00 tip and 3 hours of my time i had straight hair that i could not wash for 4 days. before i even washed my hair it was frizzing. when i washed my hair it was just as frizzy but a little less curly then when i first walked into the salon. I called and was told this never happens and to come back and they will fix it. I reluctantly went back and they were not very nice. Lisa, the manager, thought i was coming for a first time treatment. Merryl kept saying she did not understand this, but guarantees her work. well, after 3 hours and leaving a $40.00 tip i left again with straight hair, but after washing was left with a frizzy mess! when i called and said i want my money back i was told it was not their policy and they would give me a credit for another treatment or products. I told them i would not let anyone in their salon come near my hair again and i feel since i did not get what i paid for they should give me my money back. They refused! I will see them in court. Stay away from this place!
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