My husband's Tag watch had lost one of the little dots on the face of the watch. As I have been a customer of K & H for over ten years, I took his watch in to be repaired. They did call me with an estimate but I found it difficult to reach them in return. I simply sent a letter to them. The owner responded the day he received the letter, apologized profusely (seems they were having a phone system problem) and the watch was ready within 24 hours. K & H still has my business!!!
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