In June this year i was down with a strep throat and felt miserable. This was the first time in three years that I was looking for a doctor in Austin, TX. I managed to get an appointment at Dr Nandini Kohli's office at a short notice which was good. However, everything after reserving my spot was miserable! Here it goes...
Was feeling weak since i could not eat or drink for a couple of days. Somehow managed to reach the doctor's office 15 mins before the appointment. There was no patient in the reception lobby. I walked to the reception counter and after waiting for about 2 mins (which felt like a long time) the receptionist cared to look - away from the computer screen - at me. I told her about my appointment and she gave me a bulk load of documentation to fill. I sat in the lobby and started with the paper work. While doing so i had a look around the office to see flyers for promotion of different procedures and discounts stuck on the walls. It felt like a cheap massage parlor! I was hurt to see a noble profession converted into a money making business. I know it is a business, but be subtle about it!
Anyways, once i submitted the document, i was asked to wait until called. I took my seat and waited. It took about 20 mins for a nurse to call my name. It was 35 mins since i entered the office by then. I was taken into an examination room where the assistant did the routine BP and other check. She also took a strep sample from my mouth which was a bad experience. While she left, i was told that the doctor would see me soon.
It took 25 mins (1:05 mins after i walked in) for me to loose my patience to call for an assistant to check on the doctor. After about 8 to 10 mins (1:15 mins after i walked in) of additional waiting, there she walks in!
I was surprised to she her! I had expected an Indian, but the female who walked in looked more white than indian! And then, the best part! She introduces herself as a nurse practitioner who would attend me as the doctor is busy. I was so furious at that time and hated myself for picking this place. She fooled around for 10 mins and gave me a prescription of a drug.
No offence, but when i want to see a doctor, i want a doctor! If you can't attend, please do not accept appointments! I did not even get a glimpse of the doctor. She is like a phantom to me!
I did not bother to complain and was ready to leave. When i was at the door, it struck me that they had not charged me the deductible. I went to the receptionist, who was like, ""what do you want now ?"" attitude. I told her about the deductible. Rather being nice she was thankless and just charged me for it. Whatever!
So i took the medication for 10 days. I was warned by the nurse that i may have a few loose stools but she never told me that those loose stools will continue for a month! I am not inflating my time line. It took me 30 days to come back to my regular motion.
I had decided to write a review as soon as i left the office but did not want to give a knee-jerk reaction. Took two months to get over it in order to provide an objective review.
Good luck to those who end up at Dr Nandini Kohli's office!
Please feel free to reach me for any questions. Will be happy to answer those!
Regards
Chirag
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