Renter:
Never answer the phone always voicemail and the response time is horrible. I had a mold problem and they simply sent a handy man out who said it was dust. I had to do my own test to make them understand the problem. They then made me wait a week without word after explaining to them my daughter was ill. They came and replaced the HVAC but left the mold in the house and we are still trying to get them to come and make the repairs. The only way I could get any answers was to finally be the rude guy on the other end of phone screaming to be heard. My next step is to simply show up at the office every time I have and issue. The owner will not even return your calls in a timely manner.
Owners:
My landlord has explained he cant get in touch with them himself and he owns the property that they manage for him.
If you can avoid using Louise Beck do yourself a favor and run. They will explain they manage 800 properties to suck you in but all they want is a contract without regard for your well being or your property!
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