I used to go to Marejah's salon in Riverdale, which always exceeded my expectations. Truly luxurious experience. Decided to see Jackie in White Plains at Selah Salon. It was probably the worst experience I have ever had in a hair salon in my life.
Jackie was 35 minutes late. She talked for 1/2 the time to the manager about getting licenses for her salon (completely ignoring the client) and then moaned to me about her stomach for the 2nd half. I purposely booked my appointment with the owner of the salon and 1/2 way through my foils, she asked a stylist I've never used to finish my hair.
The other stylist was good, and was as confused as I was, as to why the OWNER would walk away from a client in the middle of a process. The other stylist was great, but not who I asked for and not who I was paying for. The products they used on my hair burned my scalp, I couldn't use any product on my hair for 2 weeks without it burning. My skin was shedding off my scalp. The smell of the ammonia was so bad, they put a cold wet towel over my face when they were doing my hair. I was expecting Aveda natural products sans ammonia. It was horrible.
2 weeks later I cut all of my hair off, which I have been growing for 4 years. I had to spend another $100 to cut my hair up to my chin to get rid of all the damage. My hair still feels like straw and I am still just in awe at what a bad customer service experience this was and just how terrible the product was.
Not to mention, the salon smells like a bar and barf. Stylists hands smelled like cigarettes and were sneaking around the corner to take text messages. If you are going to charge over $200.00 in Westchester, please deliver.
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