We interviewed several companies before selecting Robertson pool of Coppell to build our pool. With so many choices, we regret our decision to go with Roberton pools. What we thought was a good reason to select this company was the worst possible. We opted for them because they used all their own employees rather than contractors. Thinking this would help ensure quality turned out to be totally wrong. Instead, it made it so they had no responsiblity for their mistakes as that would effect their personal bottom line. If you use a company that contracts, the contracted individuals want to fix problems or risk no further business from the pool company. But when the bottom line is their own, there are many excuses, broken promises and cuts to quality made.\r
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The experience was a nightmare. We opted to build in January to avoid the rush pool companies have in Spring to finish by summer. Good thing we started early because our pool took 7 months to complete! This was not due to weather but to the many repeated things that had to be done, such as replastering 3 times. The first time, they run out of plaster half way through so spread it so thin, the pool cracked all over. Then they covered all the mosaics in plaster! Then they installed different color tile then the side walls from the stairs! Their correction was to cut the tiles out with a saw and put in new right color ones. This left deep obvious scars in the plaster unevenly around each and every tile! There was no compensation or even an I am sorry to have messed up your pool! Apparently in your contract you need to state that you expect a new pool to not have cut marks, not be plastered so thin to have cracks, and you need to state the condition of a new pool to be built in new looking condition! They said for our trouble they would extend the plaster waranty for 5 years. When they finished ""fixing"" they would not give that in writting! Nothing is worst than anticipating your new beautiful pool but owning a new pool that looks worn and beat up! What a mess! \r
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We built in 2005. By 2006 we had problems with the pump motor that they pieced together. By 2007 we had to replace the pump and motor no longer covered! We were charged full price ....again . By 2010 we had to replace the pump and motor again but also the filter system and the entire salt system! We had to replace everything! The equipment was no longer covered and it did not last it's expected time....with no apologies, help, or anything! \r
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The pool still looks horrible with cuts around the tiles but we did decide when the entire thing needed to be replaced, that we would not just keep going with Robertson. They do not care about their reputation, they care about their bottom line. We are using a new company and their estimate and final work was 12,000 cheaper than Robertson's despite the fact that they are the original company and should have had responsibilty. \r
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Don't waste your money on this profit only company. YOu have way too many choices to make the mistakes we have. \r
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I regret not legally pursuing these issues in 2005. But truthfully, after missing so much work trying to stand over their poor work, feeling exhaused by the entire process and just over the entire ordeal, I did not have any more energy left. I have made sure our friends know and hope to spread the word that others are not victimized by Robertson's the way we were. \r
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Choose well! and good luck!\r
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Cons: incompetent builder
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