I recently hosted a group in the party room downstairs. I contacted Mike 2 months in advance to find out what type of facilities he had and if he would be able to accomodate our group of about 50 for breakfast. After emailing and speaking on the phone we confirmed a date for 60 days later. I told him I would call a week in advance to reconfirm. When I called a week in advance he wasn't available so I left a message. A couple days later he hadn't called back so I called again. He hadn't put our reservation on his calendar and now there was a big baseball tournament that would have several teams eating breakfast there and his concern was that his griddle wouldn't be able to handle it. Well, it didn't. Neither could his staff. After arriving it took over a half hour to have our order taken and another hour to an hour and a half (no exaggerating either) to get our food. The food was great but little kids that arrived at 9:30 waiting for breakfast they didn't receive until well after 11 was not acceptable. The staff wasn't helpful or apologetic and there was no staff in sight for much of the time. The plus? Ice water and cups at each table and the food was really good once it came. Would I go back? Probably not. Sorry to say it was probably the worst service I've received ever.
Pros: Outdoor seating, downstairs party area, food great
Cons: worst service ever
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