I knew I wanted to wear braids this summer so my search was on for a Braiding Salon. After doing much research, I decided to call Customers Come First African Braids. What attracted me to this salon was their focus on Customer Service. I called the shop to find out more information. Grace suggested that I come in for a consultation. When I came in for the consultation, Grace asked me several questions in order to determine what I wanted. I was a little clueless on what I wanted but she suggested the Senegalese twists. She described the pros of these twists. She also showed me a photo album that contained pictures of her actual work. I was able to see the final product of the Senegalese twists. She also showed me another binder that contained the price list. I liked that the price list spelled out everything clearly and also showed me the cost based on how large/small I wanted the twists. She also told me that the cost also included the price of the hair. I felt that her prices were very reasonable and comparable to other Braiding Salons in the area.
My overall experience was great but it didn?t start off on the greatest note. Grace was an hour late to my appointment and I was very upset. . She went to run a quick errand but due to circumstances out of her control, the errand took longer than she anticipated. In order to make up for her tardiness, she offered a 10% discount. She apologized profusely for her tardiness and I could tell that she was truly apologetic.
My overall experience was great. Grace washed, conditioned and blow dried my hair at no additional cost before she started braiding it. She also made conversation with me while she braided my hair. I was also able to watch cable TV and that was a huge plus. She also offered refreshments while she braided my hair. I was extremely pleased with the finished product. After she was through with the twists, she offered tips on how to maintain the twists. I went to work on today and I have gotten many compliments. The twists are so different and unique. My husband even likes the twists.
Grace will even take the twists out for free once I?m ready for them to be taken out (I have never heard of that).
I would highly recommend Grace to friends. Great job Grace!!! You now have another life-long customer.
Pros: Professional, Great Work, Price known up front
more