As a legal professional, I find the complaints herein against VPS to be rather tiresome considering the nature of the work.
In fact, reading these complaints, it appears (in my professional opinion) to be written by the same person or business competitor whether the review(s) are on yelp, citysearch, or yahoo.
These complaints could also be written (rather badly, I might add) by a self-styled civil libertarian who fancies themself to be knowledgeable enough about criminal codes and arrest procedures to make unproven allegations regarding false arrest and false imprisonment, both of which are crimes and actionable civilly.
One thing: if this complainer really had a trial-worthy case with admissible evidence, then he or she wouldn't need to spout-forth their allegations on some random message board, but in a court of law with the facts determined by a judge and decided by a sworn jury.
The complainer's tone is the same, the spelling errors are the same, the grammar usage is the same. Its all the same person and appears to me that this person (or a competitor) has it out for VPS.
btw, in any city police department or county sheriff's office you are going to find deputies/officers who have similar complaints against their Sergeant, Lt., or Police Chief, not to mention against the public-at-large.
I don't know what to say to these folks other than the world is a rotten place and wherever you work, particularly in the legal or law enforcement professions, you're going to have problems and problem personnel.
In the legal field, there are back-stabbers, really tough law school experiences with instructors who use the Socratic Method (look it up) to ensnare students. You just have to suck it up if you want to enter the profession or make up your mind and quit.
If you've ever worked in a law office, the pecking-order and mental abuse is legendary. From talking to sworn officers, the same junk goes on there only its manifested in a different form.
Its all up to you and what your tolerance level is for that job.
My suggestion is for private security officers to read up on the law relative to private arrests so as to avoid problems with civil suits in that arena.
Each state has a Penal Code or Criminal Code and Civil Code where these laws and penalties associated with unlawful procedures are set forth.
I suggest you memorize the law for your state as it pertains to arrests by private citizens and any provisions for private security guards.
Pros: Training
Cons: Life is rough as a security officer
more