It was during the flood of 2010 and I called everyone for help...the company that had installed a $7,000 drain system whose pump had failed, the contractors who had fixed my roof, my son's contractor, Home Depot...NOT ONE OF THEM answered their phone. \r
As I bailed out my basement with wet-dry vacs and a cookie tin, stopping only to dial the phone and listen on the speaker, I finally remembered that I had called Roto Rooter years before and got their number from directory assistance.\r
When the woman answered she said, "How can I give you excellent service, today?" I laughed and said, "Well if you CAN, it will be a first...I've had NO help at all and I'm a 65 year old woman doing it all alone!"\r
An hour and fifteen minutes later Ted arrived and when I asked him what he charged, he said the company had HALVED it's prices because of the flood! He checked out an outside drain and then the inside pump, but he told me there were no more pumps in all of RI and MA for my basement, but that he
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