I would not recommend their service. I read many great reviews and went with them while moving out of my old apartment.
I was told that for a flat fee they would guarantee 4 people for 2 hours of service which would more than clean my 1200 sq ft apartment (2bd/1ba) for $125+tax. He (Stuart) said this was their package and I booked it.
Day of cleaning I spoke with a lady who asked if they could come early, this was not an issue for me (we had many conversations over the phone that day). I told her the key was under the mat (I told them beforehand that I would be at work that day). She arrived at about 11:30am. She then called me back about 11:45am and implied that they would not be able to clean the house in 2 hours. I asked her if the four of them could (as my place was not filthy and I had pre-cleaned the walls and window-sills). She then said that it was only two of them. . I told her to do what she needed to do to get the place clean but no more than 3 hours (I did not have any options as the appointment day they set was the last day I could do it and I was at work. What else could I do?).
I then called at back at 1pm and she told me that she had been called away to another house and that she was not at my place but would be returning later that day. I stopped by the place on a late lunch break, 2pm and they still were not back and looked at the place. NOTHING HAD BEEN DONE, except they had pulled out the cleaned out the fridge, and sprayed down the bathroom. I was a bit upset, and called her to see where they were at. She told me they were on their way back. I waited until 2:30p and they had not arrived. She called me at 3:30p and said that they were done.
I went back over and the place was acceptably clean. Here is my issue, why the extra hour given that the first two were extra unproductive ( I am giving them the benefit of the doubt counting the actual time they were even at my place). They managed to tear through the house during the extra hour I was asked to extend and pay for. I am very dissatisfied and feel duped over by them and cheated out of an extra hour of labor.
I want to support local business, but not if it is the way they treat their customers. What I was told I would easily get felt delayed and sapped to get the most out of me I would pay for. Boo.
It may be better if you are there watching them, but I could just clean the house myself if I had that kind of time.
Pros: Easy to set-up service
Cons: Cleaning lady not professional and ""shady"" service
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