I have been a patronage of the Broker in downtown Denver for several years. Even though it is a drive of over 1 hour for me to get there. My family loves their all-you-can-eat shrimp bowl and prime rib. My co-workers would go usually 1/2 times per month there for their lunch of prime rib. But I will NEVER go back their again for dinner after the way our service was and how the management did nothing to try to fix the problem. Since it is located in downtown Denver I had several people drive from over an hour away to get their for dinner for a party of 6. When making the reservations for the Denver 5280 I called to verify that the dinner included the unlimited bowl of shrimp as it had been included the year before. They confirmed that it was and we made our plans. After getting there we were told that the unlimited bowl was not part of the dinner plan. We accepted that and moved on even though I complained that I did call and check and was told that it was concluded. The waitress was the worst one I have ever had at any place. She never once refilled a drink for a friend of mine. After getting it for a refill she never came back until it was time to get paid. When she came back and we asked the bill to be split into 4 sections we were told that we had to then pay a ""bill splitting fee"" of 20%. That would have been like $40 due to the size of our bill. I then decided to just have my friends pay me with a check and I would pay the bill. Meanwhile the manager got word of our apparent discontent towards our service and came up making the comment ""How is the math going?"". She then proceeded to give a weak apology regarding the 20% mishap and that was it. Really?!? After we got home my wife felt compelled to give them a chance to rectify the situation and called. She was told over 2 days and follow up calls from the Manager to effectively pack sand. We did learn that since the 5280 did not include the shrimp we could have paid $15 more per pair and gotten unlimited shrimp and a bottle of wine for each pair. Really?!? why was that never offered? I will never know as I will never go back for dinner again. Just look at the other reviews... It should explain it well.
Pros: Food is pretty good... when they offer it to you
Cons: Service, Management, and especially service
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