I am a regular customer for the broker restaurant- big fan of prime rib lunch special.
As a frequent customer, I went to the broker restaurant for 5280 restaurant week with my friends. Prior to the visit, my friend called and confirmed that the bottomless shrimp bowl comes with 5280 deal and learned that it was not a part of 5280 at the table. We were upset especially when they did not even apologize for their "mis-communication" over the phone but thought to let it go.
Our waitress took my friends cup of coke for refill and never came back with it. (Which is understandable if they were busy. But they were not even busy at all!) I was very upset. We came to the broker restaurant, high-end restaurant that is known for good service and this is what we get?
Also, our waitress told us that she is required to add 20% gratuity to split our checks. So we decided not to split our checks. One of us went to talk to a manager about it. The manager came back to us, did NOT even apologize, just told us how it was not The broker Restaurant's policy to add gratuity to split a check.
VERY upset with their service and I suggest not to go to all my friends for dinner.
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