As 1 of the dozen or so tenants who generally don't care for the way this company goes about its business I 'll say this.
What I get from all this is there are 11 or so crap reviews going back 2 years that sound like frustrated tenants who seem to be telling different versions of the same story. No communication, poor service, rude and unprofessional behavior.
Then eight 5 star reviews in a weeks time where every tenant knows the family by name and they're changing boilers out in 3 hours and lowering rent payments to accomodate tough times, or showing new tenants about town and recommending shops and restaraunts.
Those also speculate on how someone could possibly give these superheroes a bad review.
Relax fellas, why so defensive? If your review is genuine it will sound believable on its own.
The former sounds like legitimate complaints from the tenants point of view and the latter sounds like the type of thing a morally questionable company with no scruples would do instead of addressing the concerns, which is the exact attitude that prompted the poor review in the first place.
It's the difference between bad service which can be from incompetance, lazyness and too big a workload, or bad intentions. Instead of returning a tenants call or fixing someones water heater, these guys would rather spend the day banging out fake reviews for themselves like that's a major component of their job description. Tell you what guys, be a good company and you won't have to spend so much time pretending to be a good company.
My opinion is these guys reek to high heavens of a narcissistic company with all around bad intentions who don't seem to think any rules apply to them.
Pros: terrific self image
Cons: Inability to return calls, fix anything or care about either
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