I too rented a single family house in from this agency.
We had a bad shower head and a non-functioning dryer vent and after calling 3 or 4 times and speaking to Diane or Mary Jane who told us we would hear back tomorrow, we simply got it handled ourselves.
When we declined to renew our lease, we waited over 2 months to hear back about our security deposit, while being told day after day that someone would "call tomorrow".
Eventually we had to send a demand letter just to get a call back. After 60 days we finally got the news that they wanted to charge about $700 to clean the house and carpets. For the record we cleaned, mopped floors and left no trash behind. Even if it did need Merry Maids, that is not $700. When we asked for receipts to justify this extraordinary cost we were told "that's not office policy".
We were also told we could not come to the office.
We asked to speak to Jim(owner) and were told he was not available to discuss the receipts. When we informed the secretary that we would have to dispute it in court Jim immediately became available and in fact picked up the phone and informed us that if we took them to court, they would add so many more charges that "our heads would spin".
like an abusive boyfriend, they were so nice until we wanted to leave and then.......the abuse begins.
Do yourself the favor and stay away.
P.S. Isn't it suspicious when multiple 5 star reviews roll in on the same day? I'm sure it just so happened that on Feb 16th 2 separate tenants, one who has been there 2 years and the other a year were just reading the newspaper and thought, you know what I need to do; write a glowing review of the people I have been paying my rent to for the past 2 years.
This company does not have 1 positive review that is not a clear case of stuffing the ballot box. Consider yourself warned.
Pros: none
Cons: rude, dishonest, combative, intimidating
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