I have a classic mechanical Movado which stopped running which I took to K & H for service. They lost it for over 3 months, and only my written instruction that they were going to find it or pay for it got them to hunt it down. They really hadn't cared before that. \r
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I got the watch back, working, some $300 later.... I received no formal apology (just ""sorry about that"") and no discount.... paid full ticket.\r
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Now, a year later the watch has stopped again. Their fault? Probably not. Are they going to get another chance to work on it. Probably NOT. I'd recommend mailing your watch somewhere else - it certainly can't take any long and there's no more risk of losing your watch.\r
Pros: They're an authorized point for many good watches
Cons: Not so sure they really know what they're doing any more
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