People above are right. The worst telephone navigation system ever. It'll take you through circles and circles... sometimes, you'll push a button to be led somewhere, but you're taking to the same menu! message inbox is usually always full not letting you leave any messages. \r
I've never encountered rude service though. They are generally quite nice and responsive to anything you ask.\r
Also, I must say it's the first place i've ever lived in where i'm asked to give an additional security deposit with almost-yearly rent increases to match the current rent.
Pros: friendly and responsive
Cons: phone navigation system
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