Having contracted out with Empress carpets on Vet's Hwy in Bohemia, we were promised our cabinet, raised panel doors and granite counter top before Christmas. The installers had only the granite top at which time they cut the outlet holes (3) off by 1/2"" and the 4th one, upside down with the hole 3 1/2 "" off. The counter was measured and cut short so we had to order a smaller 4 drawer cabinet. Installers damaged corner wall and put holes in wall and ceiling. In Jan., their 2nd visit, they sent an open cabinet instead of 4 dr. cab. and all of the raised panels had been measured wrong. In Feb. 3rd visit, 1/2 of the raised panels were wrong size again. The 4th outlet had to be screwed below electric box and plate cannot be screwed in at all. Made 8-10 phone calls to store and told ""we'll take care of it"" but they told us the ceiling, wall and corner damages not their responsibility to repair, though damaged by them; ""those things are expected"" yet initially they said, ""all would be fixed' Meanwhile, granite counter top; claimed by owner, to have been treated, has water, and other liquid stains that won't go away. We've had experts tell us that, counter wouldn't stain had it been properly sealed. They won't replace the backsplash with the miscut outlet hole, hence, we cannot secure a plate over the outlet. Empress refuses to come look at the stain problems and we are now approaching March and still no raised panel doors. Tryin to get the owner on the phone is impossible. Craig never returns phone calls.
Cons: will not stand up to their product.
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