It was mine and my boyfriend's first time at J&J's. We had a coupon for ""Buy 3 tacos, get 4th one free"". We ordered 2 carne guisadas and 2 beef fajitas with cheese to go. The cheese is 50 cents extra per taco. We were told they were out of carne guisada so we both got chorizo, egg, and cheese.
Before leaving we checked our bag and only had THREE tacos. We said we were short a taco and were told ""You only paid for three"". DUH! The fourth one is free. We said we had a coupon and there's also a big sign out front saying ""Buy 3 tacos, get 4th free"". We were told ""Ok, but I could get in trouble for doing this"" which we totally didn't understand.
We got home and our tacos were without cheese! SOOO AGGRAVATING!!! My boyfriend called and complained and they took his phone number and said on our next visit he'd be comped for free cheese...big deal!
The food was good but the service sucked! We may go back and try them again for lunch, but if not, no big loss.
Pros: Good tacos
Cons: Incompetent service staff
more