We found out about them through a coupon on livingsocial.
We scheduled our first cleaning without a hitch and we were satisfied with the cleanng.
They followed up with us after the clean, and were very professional. They asked if we could set up a time to discuss a recurring appointment, which I was interested in, and they promised to call me on Friday. That is where the professionalism ended.
Friday came and went, with no call.
Two weeks passed.
I figured I would give them another chance, so I called them again, and asked to make an appointment for the following day because I was having some guests. I was told that I would get a call back in 1 hour.
No call ever came.
Two weeks later I decided I would give them one more chance. I called up and spoke with Andrew, who once again was friendly as can be, apologized for the missing calls, and assured us that someone would call back at 10AM the next morning to schedule something. We reiterated to please make sure that it happened, and he said he would.
You guessed it, no one called the next morning (today). At 11:30 I called up and asked to speak with someone. I was told that they were all busy, but that they could call me back within one hour. I expressed my frustration as I had been told that 3 prior times and no one ever called. She assured me that she would hand deliver the message, but that there was no one available to talk to me.
Not surprisingly, 1 hour later, there was no call. However someone called 2 hours later, and we inquired about getting a possible discount, considering the treatment. They told us that was not possible...
It's sad, because if they stepped up, admitted fault, and offered us something small in return for these repeated errors, we would have used them reassuringly. We offered to make amends.
So use at your own risk. We are looking for someone new now, who has time to take our calls.
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