Last week our clothes washer over flowed and I wet vaced some 10 gallons of water from the carpeted launder room. I?m kind of a do it yourself kind of guy and I wanted to see if I could fix this one myself. I usually don?t have too many parts left over after fixing something. The next day I spent a lot of time on the phone trying to get some help to diagnose the problem. I started with Sears Appliance center. Because we bought the washer dryer there. Man what a run-a-round. So I tried local appliance repair shops. It seems that if you are not calling to set up an appointment for a repairman to come to your home you?re not worth their time. ?We?ll have a tech call you back.? Still waiting for that one. Then I called Appliance Service by Paul, Inc. Parts guy Tim walked me through some steps to diagnose the problem and said what he thought the problem was. He also said it would be a good idea to talk to the techs before they went out for the day in the trucks and to call back at 8:30 am the next day. That night I ran through the steps suggested by Tim and decided that he was right about the water flow valve being the problem. I called the next morning and talked to Mike one of the techs. We went over the steps I had followed and he agreed that it was the water flow valve. He explained how to take it off and took down the info on the make and mod. of the machine. I was then transferred to the front desk to a nice lady and the part was ordered. I picked up the part from the nice lady at the front desk (the one with the most amazing finger nails, I should have asked for he name) the next day and ten minutes to install and make a test run. Fixed. The people at Paul?s are great and easy to work with. I don?t know if they are the cheapest out there and their not the biggest, but their customer service is far better than others I called for help on this one.
more