They were excellent. They came in and diagnosed the problem and determined that we needed a new furnace. We elected to have them install a new furnace and all new ductwork. The only problem was that, unbeknownst to us, they broke the access ladder to the attic. They did not inform us that the ladder had broken, so when their other rep came back the next day to tidy up, he fell off the ladder. It turns out, one of the legs on the ladder had broken and they tried to repair it. I have yet to hear back from them about whether or not they are going to repair or replace the access ladder. Other than that, everything is fine.
The quality of their work is very high and they were all very courteous, friendly, and professional. I would highly recommend them.
Harold Clark
more