Our association switched to this company a little over one year ago. They were able to lower our costs immediately (our prior Management Company told us that we needed to raise our dues at least 20% to stay viable, and in order pay their outrageous management fees which went up, again). Personal Touch does not raise their management fees every year, in fact our dues can go down again this year! They found things that were costing us money - thousands of dollars a year - and fixed them immediately. They have saved us in legal fees as well by switching from our old attorneys that did nothing to new attorneys that have saved us over $10K per year in legal costs. They watch our bills for us and notice any discrepancy in them and act to fix the problems while they are little molehills before they become mountains to move. They have pointed out the things we have to change to be a more desirable community, which no other management company has done. I can't believe how great they are! We have people who actually WANT to attend our meetings because they are happy with things and want to suggest more things because they know that this company will act on what we want, or if the suggestions are not viable, they will find an alternative that makes everyone happy. In short, they are working to increase the value of our properties for us. How many associations can say that their management company is doing that proactively?
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