We value our patients, and we fully understand that no one calls our office because they are having a good day. Our main telephone line is set to notify others in the office if a phone line rings more than three times before being answered by one of our two receptionists. The phones are also set to ring back if someone has been on hold for too long. We wish Medicare and the insurance companies paid enough for us to hire more front office staff, but they do not.
Our goal is to give each patient the appropriate, understanding attention needed for his or her medical care. There are certain times during some days, especially right after a pretty weekend, when all six lines ring at the same time. If anyone is unhappy with how he or she is treated on the phone, just ask for the Assistant Business Manager.
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