I have recommend Huntington Beach Transmission to dozens of people. They are a real hometown shop, kind of like a mom and pop shop, and I get that really safe feeling from them. I feel like I am talking to my brother or dad about my car and don't feel like someone is trying to snow me. I feel safe with their service, and I have probably used them for about 9 years.
My parents go to them also, and there are several friends I have referred to them. If you bring your car in they will offer to take you back home, or to the mall, or work, or wherever you need to be. There is a real feeling of security, and they make you feel safe about going there. Especially as a woman, I feel safe there. I don't feel like it is a big box shop.
The repairs are excellent. If I ever hear a rattle or clank, I just bring it right back to them and ask if there is something not right. They will take it for a test drive, and they will either say it needs to be adjusted and do it, or that it is normal. My car is 15 years old, so it does make a few more knocks and rattles than others. I never feel bad about taking it back in to them and asking them to check something. They stand behind their work. My whole family is thrilled with them. They are like friends or family now.
Mary-Lou Jonkhoff
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