Let me start by saying, i should have definitely read the reviews before i tried purchasing a halloween costume through them!! I couldn't believe how unprofessional this company is.
I ordered a costume, and payed the extra for overnight delivery....two days later they told me my order was placed on hold, and I needed to call their 800 number to verify my card number in order to get the hold removed from my order. They said that if they didnt hear from me in 72 hours, my order would be canceled. I tried calling them for 2 days, and there phone lines were down. They finally emailed me a different number to call which happened to be some random girls cell phone, Jasmine was her name. She told me she would call me back in 10 minutes, but i waited almost 2 hours for her, so instead i tried her again. She told me she was going to release the hold from my order and it would ship on monday, mind you I payed for overnight shipping and this fiasco had already taken a week to resolve.
Then, two days later, jasmine emails me back to tell me my costume was out of stock and was cancelled from my order!!!! Why on Earth did they not hold my costume!!! I was so upset!!
On top of all that, they took the money from my card, and I am still waiting for my refund!
Please dont make the same mistake I did, do not ever order anything from this rediculously unprofessional website!!!!
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