I have had the same problem with NuUMedspa. They offered me a few treatments after they bought out the prevoius clinic I went to. Despite having used the SAME laser that the old clinic used, the technician at NuU failed to use the equipement properly. I was burned by the cryogenic cooling agent also. It has been almost a year, and I still have scare on the area treated. For the longest time, they said these were normal. Then they eventually admitted that I had been burned (only after I told them I talked to a doctor and several other clinics). The manager/lead technician (not sure what her title was) even said ""I didn't know you could adjust the cryogen level."" Why are you a working here if you don't know how to use the equipment. I tried to follow up with a rep who helped me obtain hydroquinone cream to lighten the scars. Of course, they prescribed the WRONG medication at first so I had to pay double. I convinced Walgreens to give me a refund on the wrong prescription, and then they charged me for the correct one. No one from NuU has gotten back to me on the reimbursement that I requested for the medication and it has been several weeks. This is the WORST clinic/spa I have ever been to. The people who work here are dumber than a 6th grader, yet they talk to you as if you aren't intelligent and they are sleazier than a stereotypical used car-salesman.
more