I started laser hair removal treatment at NuU Med Spa Chicago last year. I was pressured into buying a package and paying for it up front and in full (the offer they told me ended that very day). The first treatment I had left a grid of disfiguring scars on the area treated. A doctor I sought out independently told me that the laser had not been used properly.
The NuU Medspa technician told me that the scars had been caused by the cooling agent in the laser (i.e. that they were freeze burns) and that they would disappear within two weeks but the scars did not disappear and they were not freeze burns but hyperpigmentation. I asked to see a doctor, and was told that I would be contacted shortly by NuU Medspa. I never was and I only managed to see a doctor after making repeated and regular telephone calls to NuU Medspa (each time I was promised a follow-up call and an appointment with a doctor very soon). I eventually did see a doctor but six months after my initial request to see one.
During the period that I was waiting to see a doctor, I was transferred to the NuU Medspa at Armitage, Chicago, for treatment using a Yag laser with a different cooling tip. The Yag laser at the Armitage location, however, kept switching off unexpectedly and after my second treatment it went out of service. I was told that the machine would be fixed the following week, but when I arrived for my next appointment the machine was still out of service. At this appointment, I was told that the other laser available at the Armitage location would be equally effective on my skin, even though the technician at my first consultation had recommended the Yag laser to me. I agreed to be treated with the ‘Alexxandrite’ laser but I was unsatisfied with the results and so I asked to return to the ‘Yag’ laser on my next visit. Unfortunately, the Yag laser was never fixed. I booked a series of appointments for my next treatment but each of these was canceled. Every time I telephoned NuU Medspa I was told that the ‘Yag’ laser had ‘just gone out of service’ but that it was going to be fixed that week, and when I telephoned the following week I was told that the repair person had not shown up and that the machine would be up and running the following week.
I was never able to complete the series of treatments that I had purchased, because the Yag laser remained out of service. Unable to complete the laser package that I had purchased and unhappy with the service I had received at NuU Medspa I contacted Sean Hoffman at the main office. I contacted Mr. Hoffman in mid August this year and he told me that the company did not offer refunds, but that given the nature of my case he would see what he could do. Mr. Hoffman made many promised to sort out my case as soon as possible and in total I must have spent several hours talking to him on the phone. Becoming increasingly frustrated with the situation, I posted a review on ‘Yelp’ describing my experiences with NuU Medspa. Several hours after posting my review, Mr. Hoffman telephoned me requesting that I remove the negative post and informed me that he was ‘working’ on my case. I removed the post immediately but did not hear back from Mr. Hoffman. When I did telephone Mr. Hoffman again he told me that he needed an updated photograph of my scars. I sent Mr. Hoffman some updated photographs of my scars on the agreement that he contact me within the week. I have still not heard from Mr. Hoffman.
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