I have used Jack's products and worked at the company. The complaints on this site are a joke. The standard agreement that the company uses clearly specifies that the manufacturer is responsible for the product warranty. Would you expect your local car dealer to fix your Chrysler if/when they go out of business? How is Jack's supposed to fix a window that they can't even get parts for? It is unfortunate, but now the company deals mostly from the largest debt-free window manufacturer in the country.\r
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"Insider" Pages is also a joke. It is easier to post a "review" than scribble on a bathroom wall. The reports on this site have absolutely nothing to back them up. There aren't even any real names or addresses. If I wanted I could have posted every one of these reviews in a couple hours - and I'm sure that disgruntled former employees and the competition do. \r
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Jack's has an A rating for every store at the bbb.com. Try Judysbook.com, or yahoo for some more legitimate reviews.
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