Called a week ahead to ""reserve"" a table for my birthday and committed to purchasing a bottle. In return I was promised a guest list which would get everyone into the bar. Sure enough, that night the bouncer and ""hostess"" refused to let anyone in that was on the list and made every single person wait in a line (was the coldest night of the year), claiming that the entire bart was ""guest list only"". Upon speaking with the manger it became incredibly clear that those in charge were incompetent and did not care in the least to make their customers happy. Every single reserved table that night encountered a similar situation, with one poor girl sitting by yourself after paying $300+ for a bottle and having all her friends stuck in line in the cold. I warn anyone who ""reserves"" a table for their birthday, that the ""list"" will not allow their guests to avoid a 30 minute wait in line. FYI, pleading with management, the hostess or any of the bouncers will not gain any favors. Hopefully one day they will realize its better to please their paying customers than to create the impression of false demand by making people wait in line for 30 minutes when the bar is empty inside.
Cons: Management is incompetent
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