We have a Sub-Zero refrigerator that I think is aptly named because it is terrible. The fridge portion stopped cooling. The tech came and spent just a few minutes tweaking some things and then indicated it would be 3-5 days to order a part. The next day, they called to inform me that the part was in. The same tech arrived on time, part in hand. After 25 minutes, the hinge on the door was replaced and alligned. It now works wonderfully, despite the fact that I still hate the fridge and would definitely get a Bosch or Thermador next time.
Pros: friendly, prompt, knowledgeable
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