1 hour and 10 minutes wait beyond our reservation time with no effort to inform us or work with us. The; food was just barely warm, salad plates and bread plates were not cleared in order to make room to serve our entrees. My dinner was handed to me over the top of my friend sitting across the table from me. Steak in one hand and baked potato in the other and no place to put it. We are pro nite regulars. For 25 years we have visited on Dec. 30 for the special menu, champagne and strolling minsrals. This time we had to ask for our champagne and then only got our glass filled if we ""promised to smile"". When one member said NO the owners son left without filling the glass. Now there is class for you. One member of our group never got an entree. They forgot to cook it! When they tried to hurry up a medium well steak it came to the plate brown outside, cold and bleeding red when cut. It was gross. We were seated in a raised floor area and when two different members of the group got up to visit the restroom their chairs fell backwards crashing onto the main floor. A broken ankle or leg just waiting to happen. Two of the owners were present and made no attempt to apologize or make up for our 70 minute wait or the other problems. The bartender and the server knew we were not happy and offered to buy a round of drinks because we were treated so poorly -- but the owners -- they just ignored us and tired to stay as far away from our table as possible. If you want to pay top dollar for service that is worse than a drive thru at a fast food then this would be the place for you. We paid for a portion of our tab with two $10 coupons from their Eagan store. One couple in our party had coupons because they tried to eat at the other store the previous week and had a steak they couldn't chew. New is not better and not improved in our view. No dining experience to be had. New tables and new staff - YUCK!
Cons: Inexperienced and short staffed; cold food; slow service
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