I recently ran out of firewood that was left over from last season and called upon American Firewood Co for an order.
I ordered a half cord of seasoned hardwood and was told delivery would be on Tuesday. I worked from home to receive it and they never showed. I was told they would come on Wednesday and they did not. They came on Thursday when I was not home.
While delivering the wood, they drove on my property and damaged pathway paving stones leading to my backyard (I live in a residential neighborhood, not property you drive on. They took no responsibility for the damage they caused. I ordered a half cord and was given a stack that was 6' by 4' by 1.5' which equals 32 cubic feet, half of the 64 cubic feet ordered.
When I called and asked why I was only delivered 32 cubic feet and not 64 (1/2 cord) was requested, I was told they sell an ""area cord"" and not the standard cord. Selling an ""area cord"" is against state regulations in GA, a regulation meant to protect consumers like myself. Nothing was mentioned of an ""area cord"" until they gave me less wood.
It's been over a week and they still have not picked up their wood, so my wood holder is full while my truck remains full of wood I bought elsewhere.
The wood they delivered was great wood, but expect completely unprofessional service and much less wood than ordered.
Pros: Good wood, delivered and stacked
Cons: Delivers less wood than promised
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