Empress has a thing or two (or maybe a few hundred) things to learn about customer service. The management there is abrupt and impersonal. Their service - unprofessional (was a subcontractor - he didn't care) . Their installation - novice. I wish that I had read the other review posted on this site before taking one step in the door! Another truly unsatisfied customer. Next time, I wouldn't even have them carpet my dog house!
Pros: Best scheme in town
Cons: Best scheme in town
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