If you need to board your pet and you want them to be safe and healthy while you are gone, don't think about A Pet Villa twice. Don't think about this place at all!!! They are BAD NEWS!! DO NOT be fooled by their nice looking lobby. "Nice" ends right there. I give them 1 star just because I got my dog back in one piece. I'll try to be brief. I boarded my dog there for a few days. I got her back very dirty, smelly with S...T between her toes, and with the worst case of unstoppable bl...y very very very liquid stool with bl..d in it. She was also throwing up bl..d. The dog was suffering a great deal, and it was very painful to watch her. Let me just say that the vet's bill was LARGE. I called "Villa's" front desk to just let them know what was happening. Later this day I received a call from the owner of this "Villa". I was expecting the usual thing that happens in such cases - her apology, or something like that. Was I wrong!! This "lady" yelled at me non-stop from the very beginning to the end of our "conversation" (or should I say HER MONOLOGUE), called me names that I wouldn't want to repeat here, called my dog "stupid and way too hyper". I honestly could not believe just what was coming out of her mouth. She would not let me say a word. When I finally managed to cut in and say that the "Villa" needs to go through additional inspection by Dept. of Health, she actually told me that the woman who performs the inspections is a good friend of hers and will pass her no matter what. She also advised me to "back off because she KNOWS THE RIGHT PEOPLE". She was also not too intelligent to admit that the "Villa" "sometimes accepts pets that don't have all the necessary shots" (like Parvovirus, for example). What they may or may not tell you, that all the dogs there play together and share the toys provided by "Villa"... Long story shorter, I could not take her non-stop yelling and insulting me and my dog any longer, so I thanked her for calling me (even though, I'm not sure exactly why she had to make this call) and hung up. I felt like I just talked to one of the guests on the Jerry Springer show and now I need a shower. This place has neither compassion nor sympathy for a sick pet. NOBODY there even thought about saying "sorry your dog is so sick". And the owner is a very angry woman, who has no idea about communicating with a customer, or at least to have some control over herself and what she is saying.
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